- We would like you to have complete peace of mind when buying products from Koastub. You can Exchange all items within 7 days of receipt for a full refund of the item purchased with no questions asked. (All return products should be unused and unwashed for hygiene Reasons)
- The refund amount will be credited back to your Koastub account as credit points.
- In case of manufacturing defect with the item, it can be returned to us within 7 days of receipt and you will be refunded after the items have been inspected by us
Some additional guidelines:
- Within the first 7 days of receipt we will accept all Exchange except those deemed to have been damaged by the customers themselves outside of normal everyday use.
- Please do take care that that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). we recommend you use a reliable courier service.
- All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
- Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 7 days.
- You can send back the products within 7 days of receiving the parcel by initiating a return request by writing to us at firstname.lastname@example.org
- Please make sure that the items are securely packed.
- Discount on Discount products are non exchangeable / Returnable
- Koastub reserves the right to cancel the order if delivery fails three times through fault of customer. Payments already made will be refunded or store credit will be given depending on the scenario.
Where do I send my return?
Kindly make sure that the following address is clearly printed/written on your returns parcel with the Koastub order # ,
Kindly include the original invoice as proof of purchase with the return.
Sixteen Street Pvt.Ltd.
P..H +91 882 682 6298
How long will the entire process take?
- It can take up to 7 days or longer for us to receive your return, Depending on your location and which courier service you use. Once we receive your returned item, We will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your Exchange. You will receive your refund in terms of store credit at the end of a 48 hour window.
How will I be refunded for the return ?
On successfully processing the refund, the refund amount would be credited to your Koastub account as credit points. You would be able to use this credit on any of your subsequent purchases on Koastub.com